Refund policy

Return and Refund Policy

Due to the nature of our products, we're unable to accept returns or exchanges once an item has been opened, used, or its seal broken. This is standard practice for skincare and personal care products, for hygiene and safety reasons. All sales are final once a product has been opened.

Damages and issues

Please inspect your order as soon as it arrives. If your item arrives damaged, defective, or if you've received the wrong product, contact us immediately at care@chhavique.com so we can make it right. We may ask for a photo of the issue to help us resolve it quickly.

Non-returnable items

Opened or used products, sale items, and gift cards cannot be returned or exchanged under any circumstances.

Refunds

If a damage, defect, or wrong-item issue is approved, you'll be refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to process and reflect the refund.

If more than 15 business days have passed since your issue was approved and you haven't received your refund, please contact us at care@chhavique.com.